Refund policy

During the beta

Payments run in test mode while Kekkai is in its invite-only beta. No card is charged, so there is nothing to refund.

First purchase and yearly renewals

If Kekkai isn't right for you, write to support@trykekkai.com within 14 days of your first purchase, or within 14 days of a yearly renewal, and we'll refund that payment in full. You don't need to give a reason.

Monthly renewals

Monthly renewals aren't refunded. Cancel any time in your account and the next charge won't happen; your plan stays active until the end of the month you paid for.

What a refund changes

A refund ends that subscription. Kekkai on your linked computers stops at its next license renewal, which happens once a day while they are online. Reports you already created stay readable.

How refunds are paid

When real payments start, our payment provider (Paddle or Lemon Squeezy) processes refunds as the merchant of record. The money returns to the payment method you used; how long it takes depends on your bank.

Contact

[Owner's legal name: to be provided]. Email support@trykekkai.com.